Behavioural Friction
No free lunch?
We sat down. A 3 sided display card sat between us boldly advertising ‘No more waiting for the bill’ download our brand new app. In a smaller stand out element it pronounced ‘Sign up and Read more…
Structural Behavioural Friction arises from how it is organised to achieve the business purpose and conduct the day to day operation.
Operational Behavior Friction arises from what is done, the tasks, actions and activities, that take place.
Processes Behavioural Friction arises from the way things are done, the processes used to complete tasks.
Resource Behavioural Friction arises from the availability, attainability of needed resources and how efficiently they are utilised.
Dynamic Behavioural Friction arises from change; the ability of the organisation and its parts to adjust and evolve.
For 30 years I searched for the source of under optimised outcomes, finally exposing it as Behavioural Friction. The result of 5 years research and development are a system and toolkit for consulting and embedding its application in BAU for organisations.
We sat down. A 3 sided display card sat between us boldly advertising ‘No more waiting for the bill’ download our brand new app. In a smaller stand out element it pronounced ‘Sign up and Read more…
Lubrication is our page where you will find our views and articles on Behavioural Friction, especially on Behavioural Frictions that we have spotted & experienced. We hope you enjoy it. Please feel free to share Read more…